Our website address is: http://raggitours.com.
Raggi Transfer, Tours and Safaris cc, registration number cc/2015/08468 (“the Company”)
APPLICATION
The Customer agrees that no indulgence whatsoever by the Company shall constitute a waiver in
respect of any of its rights under this agreement and under no circumstances will the Company be
prevented from exercising any of its rights in terms of this agreement.
The terms and conditions contained in this document shall apply to the transfer, chauffeur and tour booking concluded
between the Company and the undersigned client in respect of the transfer, chauffeur and tour.
APPLICABLE LAW AND JURISDICTION
These terms and conditions shall be deemed to have been concluded in Namibia,
and shall be interpreted according to the laws of the Republic of Namibia.
BOOKINGS
The Company reserves the right not to confirm the booking until the full amount set out in the
invoice received by client is paid and has been received by the Company unless a cash payment on delivery was selected.
Any amendments to, or cancellation of the booking shall be subject to these terms and conditions.
TRANSFER, CHAUFFEUR, TOUR PRICE AND PAYMENT
A booking is considered confirmed when Raggi sends written confirmation to the client confirming
the booking. Invoices are issued on booking confirmation.
If a booking is made within 10 days of the transfer departure date, 50% payment is required on
booking. If the booking is made within 5 days of the transfer departure date, 100% payment is
required on booking. Otherwise select the cash on delivery option.
The transfer, tour, and Chauffeur price includes only those services/items that are included as per the itinerary and the client shall be responsible and pay for any additional items where, as required by the Company from time to time, such payment is made either directly to a third party service provider or to the Company for settlement with a third party service provider.
Although the Company takes care to ensure that all information on their website and or price
brochures and/or quotations are correct, it will not be bound to any price that contains an
inadvertent and/or obvious error. If a mistake occurs in any advertisement, the Company
undertakes to take all reasonable steps to inform the customer of the correct details. All prices are
quoted in Namibian Dollar (N$) currency. If a customer pays using a non N$ currency, the
amount debited to the customer’s account will be as close to the advertised price as possible.
Electronic Transfer: Proof of the transfer emailed to booking@raggitours.com as proof of payment. All transfer / bank fees are the responsibility of the client. Raggi Transfer, Tours and Safaris cc must receive the full total due into the bank account.
CANCELLATIONS
Cancellation of a scheduled transfer, chauffeur, tour booking must be made in writing and is not effective until such written cancellation is received and acknowledged by Raggi Transfer, Tours and Safaris cc.
Cancellation fees are applied to Electronic Transfer.
No cancellation fee is applicable to transfer, chauffeur, tours cancelled more than 3 days before date of Departure.
Should a Client cancel a booking 2 days or less prior to the date of departure for any
reason (except due to death or hospitalisation), the client shall be liable to pay a cancellation
penalty. The cancellation penalty is calculated by having regard to the nature of the booking, length
of notice of cancellation and reasonable potential to find alternative customers.
– 3 Days: No fee applies
– 1-2 Days: 50% of the price is held as cancellation
– 0 – same Day: 75% of the price is held as cancellation
The Company reserves the right, at any time and for any reason, to cancel the transfer, chauffeur, tour on notice to the client. In such event, the Company shall refund the price.
INSURANCE
It is the client’s responsibility to ensure that he or she has travel insurance in place (together with the required paperwork to prove such insurance).
The client acknowledges that travel insurance must include comprehensive medical insurance, and that the Company shall not be liable for any consequences, damages or loss as a result of the client failing to have the necessary cover.
BAGGAGE
The client shall be responsible for all baggage and personal effects brought by him or her,and the Company shall not be liable for any loss or damage to such baggage or personal effect, howsoever arising.
MARKETING
The Company reserves the right to use any photographs and video taken during the transfer, chauffeur, tour for use in marketing or any other advertising material, and the client hereby consents to such use.
UNFORESEEN CIRCUMSTANCES
Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the transfer, chauffeur and tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.
INDEMNIFICATION AND EXCLUSION OF LIABILITY
The client accepts that the transfer, chauffeur and tour is of an adventurous nature and involves an element of personal risk.
The Company and its respective directors, officers, employees, representatives and agents shall not
be liable for any loss or damage of whatsoever nature and howsoever arising (including, but not limited to, the client’s or any other person’s injury or death, or any loss or damage to the client’s or any other person’s property) which the client or any such other person may incur or suffer as a result of or arising from the clients participation, and the client irrevocably and forever releases and discharges the Company and its respective director, officers, employees, representatives and agents from any and all such liability.
The client furthermore indemnifies and holds the Company and its respective directors, officers,
employees, representatives and agents harmless from and against any and all loss, damage, actions, proceedings, claims, demands and legal and other costs and expenses (including legal costs on an attorney and own client scale) of whatsoever nature and howsoever arising (including, but not limited to, the client’s or any other person’s injury or death, or any loss of or damage to the client’s or any other person’s property) which the client or any other such person may incur or suffer as a result of or arising from the clients participation with Raggi Transfer, Tours and Safaris cc.